Redback Guardian | Staff duress and lone-worker safety

The platform

Every worker. Every shift. Protected.

One system covers the ward, the carpark and the community visit, on enterprise Spectralink handsets, iPhones, Android phones, duress badges and BLE wearable buttons.

🆘

One-touch and silent SOS

Hold the on-screen button, press the Versity's red emergency key (works out of the box) or triple-click a paired wearable button. Silent mode raises the alarm without a sound when being seen matters.

🎥

Live two-way video and audio

The moment duress is raised, the handset streams camera and microphone to your responders. They see the room before they enter it, and can talk back through the handset's loudspeaker.

📍

Room-level live location

GPS across campus and community. Indoors, the handset broadcasts as a Quuppa RTLS tag, so alerts pin the exact room on your real floor plan. No extra hardware to wear.

⏱

Welfare check-in timers

Staff start a timer tagged with their task: "Home visit, 12 Smith St". Miss the check-in and the alarm raises itself. Geofenced zones and recurring schedules start and close timers automatically.

🧎

Man-down detection

A fall followed by stillness triggers a countdown, then an automatic alarm. Unconscious staff can't press buttons.

🔌

Your control room, not ours

Alerts land on your dashboard and flow into IPFusion, Spok Fusion paging, email, SMS and automated voice call-outs. No third-party monitoring subscription.

How it works

Eight seconds from silent scream to help moving

The response flow is engineered so nobody has to think in the worst moment of their shift.

Staff member holds SOS

On-screen, or the red key on a Spectralink handset. Silently, if needed.

Received in about a second

The handset confirms: RECEIVED BY CONTROL ROOM. No wondering whether it worked.

Video opens automatically

The operator sees and hears the scene, zero clicks, siren sounding, location pinned on the map or floor plan.

Acknowledged: help is coming

One click tells the staff member help is on its way. Their handset buzzes with the news.

Resolved, with the story recorded

The alert cannot close without a note of the action taken. Audit-ready, every time.

If nobody answers, Redback Guardian escalates

Unacknowledged alerts walk a multi-level escalation tree with after-hours rosters: pager groups through your Fusion box, email, SMS and automated voice calls that keep going until a human presses 1 to acknowledge. An alarm is never allowed to just ring in an empty room.

Silence never means safety.

Hardware

Four ways to carry it. One platform.

Guardian is software-first: it runs on the devices your people already hold, so protecting everyone doesn't mean re-equipping everyone.

📞

Spectralink Versity 96-series

The enterprise healthcare workhorse. Its dedicated red emergency key raises a Guardian SOS out of the box — no menus, no unlocking — and the handset doubles as an RTLS tag for room-level location indoors.

📱

iPhone and Android

The Guardian app turns the phones staff already carry into duress devices: one-touch and silent SOS, welfare timers, man-down detection and live two-way video, in 32 languages.

🔘

BLE wearable buttons

Triple-click a paired button on a lanyard or keyring to raise the alarm while the phone stays in a pocket or bag. Pairing status shows on the shift readiness board before every shift.

🪪

Duress badges

Badge-form wearables for staff who don't carry a handset, reporting into the same control room, the same escalation trees and the same audit trail as every other device.

Engineering

Built for the day everything goes wrong

Life-critical software is mostly about the failure paths. We built them first.

📶

Offline alerts queue

No coverage? Alarms store on the handset and deliver the instant the network returns.

📡

Silence is an alarm

A device that goes quiet during a welfare timer raises a COMMS LOST alarm on its own. A smashed phone still calls for help.

🖥

Server-side backstop

Timers run on the server as well as the handset. Killing the app doesn't kill the protection.

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Per-person credentials

Every device is individually enrolled and every operator has a named login with a role. Alerts carry verified identity, and every acknowledgement is attributed to a person.

🧪

Test alarms and readiness

One-tap shift-start test alarms, no siren, logged automatically. A readiness board shows every device charged, online and button-paired before the shift begins.

📝

Complete audit trail

Raised, escalated, acknowledged, resolved: every step timestamped with the action recorded.

Intelligence

Beyond the alarm: the incident file writes itself

Everything after the button press is captured, transcribed and written up, so your team responds instead of doing paperwork.

🟡

Team Assist

The yellow button for the moments before duress: no siren, nearby colleagues' handsets buzz, and one tap upgrades it to a full SOS on the same alert, same audit trail.

🧠

AI incident reports

Live captions while the alert runs, a speaker-labelled transcript of everything said, and a drafted incident report the moment it resolves. Review, regenerate, download.

🎞

Evidence that holds up

The last 60 seconds of audio before the button press, preserved from the handset's memory. The live stream recorded while operators watch, sealed with a cryptographic fingerprint in the audit log.

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Privacy by policy

Choose when location is shared: always, only during timers, or only during alerts. Staff see an unmissable notice the moment a control room views their camera.

🌏

32 languages

The handset app speaks 32 languages, from Arabic and Vietnamese to Punjabi and Samoan, with full right-to-left support. It follows the device language automatically.

📚

Ask Redback

Staff ask safety-policy questions in plain language and get answers drawn from your own uploaded procedures, citing the source document.

Industries

Built for the places where help can't be minutes away

The same platform protects a resus bay, a cell block corridor and a home visit on the other side of town.

🏥

Emergency departments

NSW Health mandates worn duress for every ED worker. Guardian pairs the mandate with room-level RTLS location, so responders see the exact bay on the real floor plan.

🏡

Aged care & disability

Welfare timers cover the home-visit round, man-down covers the moments nobody sees, and silent SOS covers the escalating conversation in a client's lounge room.

⚖️

Corrections & justice

Silent alarms with verified wearer identity, evidence-grade recording sealed in the audit log, and escalation trees that never let an alarm ring out unanswered.

🚗

Community & lone workers

"Home visit, 12 Smith St." Timers tagged with the task, GPS on the map, offline queuing for coverage black spots, and COMMS LOST supervision when a device goes dark.

🎓

Education & campuses

After-hours staff, groundskeepers and security walk large campuses alone. GPS outdoors, RTLS indoors, and wearable buttons for staff who keep phones stowed.

🏛

Councils & public facilities

Libraries, depots and customer counters carry the same WHS lone-worker obligations as any hospital. One subscription covers office, vehicle and field.

Compliance

Built against the specification, not just the brochure

Redback Guardian's feature set maps directly to the NSW Health personal duress specification and national WHS lone-worker obligations.

Personal duress alarm worn or carried by every worker
Unique wearer identity transmitted on activation
Location transmitted with every alarm, room-level indoors via RTLS
Man-down auto-activation the wearer cannot disable
Battery telemetry and low-battery warnings on the dashboard
Out-of-range and comms-failure supervision, automatic
Regular testing, logged and reportable, with response-time KPIs and monthly WHS reports

The regulatory drivers

NSW Health — every emergency department worker must be issued and wear a personal duress alarm, with compliance spot-checked. Protecting People and Property, Jan 2026

WorkSafe Victoria — healthcare employers directed to provide duress alarms; portable alarms flagged as most appropriate for mobile staff. Safety alert, Jul 2025

Safe Work Australia — duress alarms named as the example control for remote and isolated work risk under model WHS law.

Why self-monitored

Your control room answers. Nobody rents you safety.

Monitored services put a call centre between your people and your responders. Guardian puts your own team there, with the tools to answer in seconds.

💸

No per-user monitoring fees

One software subscription. No monitoring-centre contract, no per-alarm charges, no third party deciding what an emergency costs.

🗺

Responders with local knowledge

The people who answer know the ward, the codes and the shortcuts — they're on site. Video opens for them automatically, zero clicks.

🛰

Escalation without a middleman

If nobody acknowledges in 60 seconds, Guardian walks the escalation tree itself: pagers through your Fusion box, email, SMS and voice calls until a human presses 1.

🇦🇺

Data sovereignty

Hosted in Sydney or fully on-premises inside your network. Recordings, transcripts and audit logs stay under your control.

Pricing

Simple, predictable, no monitoring-centre subscription

Self-monitored by your team, priced so protecting everyone is affordable. Indicative AUD list pricing, ex GST.

Software

A$19

per device / month · volume tiers to A$12

Handset app + control-room dashboard
All alarm types, welfare timers, AI incident reports
Fusion, IPFusion, email, SMS and voice outputs
Cloud (Sydney) or on-premises

Start your subscription

Site licence

A$18k

per site / year · unlimited devices

Tiered by bed count
Made for health procurement
Pooled-device friendly
Predictable budgeting

Start your subscription

Bundled

Quoted

handsets + software + services

Spectralink Versity fleet supply
Control-room integration
RTLS room-level location
Deployment and training

Request a quote

Make the case

See what self-monitoring saves you

Most duress services bill a monitoring-centre fee for every user, every month, forever. Redback Guardian is self-monitored, so that line disappears. Put your own numbers in — everything here is editable.

At-risk staff to protect (devices)

A monitored service would charge A$ / user / month

Redback Guardian

—

self-monitored software

Monitored service

—

per-user monitoring fees

You keep

—

every year

Get a tailored quote for these numbers

Indicative only, in AUD ex GST — not a quote. Redback pricing tiers with volume (A$19/device/month down to A$12 at scale); the figure above uses that tiering. This compares software cost against a typical per-user monitoring subscription and deliberately excludes the softer gains — faster response, fewer manual welfare checks, and automated WHS reporting — which we can quantify for your site.

Questions

What people ask about Redback Guardian

What is Redback Guardian?

A complete staff duress system that runs on the handsets your staff already carry: one-touch and silent SOS, live two-way video, room-level location, welfare timers, man-down detection and AI incident reports, all alarming into your own control room.

Do we need a monitoring-centre subscription?

No. Guardian is self-monitored: alarms land on your own dashboard and flow into IPFusion, Spok Fusion paging, email, SMS and automated voice call-outs. There is no third-party monitoring contract and no per-alarm fee.

Which devices does it run on?

Enterprise Spectralink Versity handsets (the red emergency key works out of the box), iPhones and Android phones, BLE wearable buttons and duress badges — mixed freely on one platform.

How fast does an alarm reach responders?

About one second from button press to the control room, and the handset confirms RECEIVED so nobody wonders whether it worked. Live video opens for the operator with zero clicks, and if nobody acknowledges within 60 seconds the escalation tree starts on its own.

How does room-level indoor location work?

Outdoors, alarms carry GPS. Indoors, the handset broadcasts as a Quuppa RTLS tag, so the alert pins the exact room on your real floor plan — with no extra hardware for staff to wear.

What happens in a coverage black spot?

Alarms queue on the handset and deliver the instant the network returns. Welfare timers also run server-side, and a device that goes silent mid-timer raises a COMMS LOST alarm by itself — a smashed phone still calls for help.

Where is our data hosted?

Your choice: cloud hosted in Sydney, or fully on-premises inside your own network. Location sharing is governed by policy you set, and staff see an unmissable notice whenever a control room views their camera.

What does it cost?

Indicative AUD list pricing: software at A$19 per device per month with volume tiers to A$12, a site licence at A$18k per year with unlimited devices, or a bundled quote covering handsets, software and services. See pricing or start your subscription.