Redback Guardian turns the handsets your staff already carry into a complete duress system: one-touch SOS, live video and location, welfare timers and man-down detection, alarming straight into your own control room.
Duress protection is now a legal expectation. NSW Health mandates worn duress alarms in every emergency department. WorkSafe Victoria directs healthcare employers to portable duress. National WHS law names duress alarms as the control for lone-worker risk.
See the compliance mappingOne system covers the ward, the carpark and the community visit, on enterprise Spectralink handsets, iPhones and Android phones.
Hold the button or press the dedicated red key. Silent mode raises the alarm without a sound when being seen matters.
The moment duress is raised, the handset streams camera and microphone to your responders. They see the room before they enter it.
GPS across campus and community, with room-level indoor positioning available through RTLS integration.
Staff start a timer tagged with their task: "Home visit, 12 Smith St". Miss the check-in and the alarm raises itself.
A fall followed by stillness triggers a countdown, then an automatic alarm. Unconscious staff can't press buttons.
Alerts land on your dashboard and flow into IPFusion, Spok Fusion paging, email and escalation chains. No third-party monitoring subscription.
The response flow is engineered so nobody has to think in the worst moment of their shift.
On-screen, or the red key on a Spectralink handset. Silently, if needed.
The handset confirms: RECEIVED BY CONTROL ROOM. No wondering whether it worked.
The operator sees and hears the scene, zero clicks, siren sounding, location on the map.
One click tells the staff member help is on its way. Their handset buzzes with the news.
The alert cannot close without a note of the action taken. Audit-ready, every time.
Unacknowledged alerts re-fire automatically after 60 seconds: to pager groups through your Fusion box, to after-hours managers by email, to whoever your escalation chain names. An alarm is never allowed to just ring in an empty room.
Silence never means safety.
Life-critical software is mostly about the failure paths. We built them first.
No coverage? Alarms store on the handset and deliver the instant the network returns.
A device that goes quiet during a welfare timer raises a COMMS LOST alarm on its own. A smashed phone still calls for help.
Timers run on the server as well as the handset. Killing the app doesn't kill the protection.
Every device is individually enrolled. Alerts carry verified identity, not a guess.
One tap, no siren, logged automatically. Compliance evidence without paperwork.
Raised, escalated, acknowledged, resolved: every step timestamped with the action recorded.
Redback Guardian's feature set maps directly to the NSW Health personal duress specification and national WHS lone-worker obligations.
NSW Health — every emergency department worker must be issued and wear a personal duress alarm, with compliance spot-checked. Protecting People and Property, Jan 2026
WorkSafe Victoria — healthcare employers directed to provide duress alarms; portable alarms flagged as most appropriate for mobile staff. Safety alert, Jul 2025
Safe Work Australia — duress alarms named as the example control for remote and isolated work risk under model WHS law.
Self-monitored by your team, priced so protecting everyone is affordable. Indicative AUD list pricing, ex GST.
We bring the handsets, you bring one ward. Pilot in weeks, evidence for your board in a month.
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